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How to Communicate Special Occasions So the Restaurant Actually Prepares
We want to make it magical. We just need you to tell us what magic looks like. Welcome to the Birthday Cake Detective Agency.Entirely unofficial. Permanently overwhelmed. Operating out of every restaurant in the world, every single evening. A guest has booked for a birthday. The team knows it is someone’s birthday. What the team…
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How to Make a Complaint at a Restaurant That Actually Gets Results
Spoiler: screaming is not one of the methods. Neither is leaving a note. Let me set the scene. A long career in hospitality. The last several years of it in guest relations/reception. I have handled complaints across some of the finest restaurants in Europe and Dubai, smiled through situations that would make a therapist reach…
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Front of House vs Back of House … What Guests Don’t See
To our guests, dining out looks simple. You arrive. You order. You eat. You leave. Easy.Behind the scenes, however, an entire cast of hospitality professionals is performing what can only be described as a live-action survival game but with food. Front of House: The Customer Service AvengersWhat guests see is remarkable in its own right.…