From The Floor Up

Category: For Guests

  • How Restaurants Decide Who Gets the Best Tables

    Spoiler: it is not your follower count. A man once offered me £1,000 in cash for a table. We had 250 seats in the restaurant and over 600 guests booked in across the evening. We had zero tables available. I explained this. He did not seem to believe me, as if I was personally hiding…

  • How to Make a Complaint at a Restaurant That Actually Gets Results

    Spoiler: screaming is not one of the methods. Neither is leaving a note. Let me set the scene. A long career in hospitality. The last several years of it in guest relations/reception. I have handled complaints across some of the finest restaurants in Europe and Dubai, smiled through situations that would make a therapist reach…