From The Floor Up

Tag: dining

  • How Restaurants Decide Who Gets the Best Tables

    Spoiler: it is not your follower count. A man once offered me £1,000 in cash for a table. We had 250 seats in the restaurant and over 600 guests booked in across the evening. We had zero tables available. I explained this. He did not seem to believe me, as if I was personally hiding…

  • Front of House vs Back of House … What Guests Don’t See

    To our guests, dining out looks simple. You arrive. You order. You eat. You leave. Easy.Behind the scenes, however, an entire cast of hospitality professionals is performing what can only be described as a live-action survival game but with food. Front of House: The Customer Service AvengersWhat guests see is remarkable in its own right.…