From The Floor Up

Tag: travel

  • Front of House vs Back of House … What Guests Don’t See

    To our guests, dining out looks simple. You arrive. You order. You eat. You leave. Easy.Behind the scenes, however, an entire cast of hospitality professionals is performing what can only be described as a live-action survival game but with food. Front of House: The Customer Service AvengersWhat guests see is remarkable in its own right.…

  • What a Guest Relations Manager Actually Does

    And why it’s so much more than a smile at the door. A $20k suit, impossible table requests, two clubs, one restaurant and one guest relations manager. Just a Saturday night. It was a Saturday night. One of my team had just poured an entire glass of red wine over a guest’s $20,000 suit. Guests…